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Careers
Looking to jump-start your career?
Create long-lasting impact?
Be part of a rapidly-growing organization?
At Lumerical, we are always looking for talented and ambitious individuals
to join our growing entrepreneurial-minded team.
We encourage you to explore the current opportunities below and contact
hr@lumerical.com with any questions you may have.
Applications Engineer - Language Specialist for Mainland China and Taiwan
Customer Service Representative
Applications Engineer, Language Specialist for Mainland China and Taiwan
Location: Vancouver, BC, Canada
Start date: March 1, 2010 (negotiable)
Application closing date: January 15th, 2010
Lumerical Solutions is a Vancouver-based provider of high-performance computer-aided engineering software. Our software solutions are licensed by Global Fortune 500 technology firms in North America, Europe, and Asia who are working to develop next-generation optical components and devices in the solid-state lighting, semiconductor manufacturing, optical data storage, imaging, biomedical, and materials science industries. As a rapidly-growing technology firm with a focus on creating long-lasting impact, Lumerical offers a compelling environment for individuals to grow their career:
- Our growing entrepreneurial organization empowers our people to profoundly impact the direction of their own career and the direction of the company itself;
- Commitment to our people and their family is acknowledged through a comprehensive benefits package, and generous workplace flexibility that enables individuals to pursue other interests outside of core hours and enjoy Vancouver - a city routinely placed in the top 3 places to live in the world;
- Ethical practices and respect for our communities renders Lumerical a company one can be proud to help build; and
- Lumerical's bonus plan presents a tangible way in which contributions and innovations of all team members towards building a world-class company are recognized and celebrated.
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In August 2008, Lumerical was named as a finalist in the Red Herring Canada Top 50 as one of the most innovative and promising private technology companies in Canada.
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The Opportunity
Lumerical is seeking an Applications Engineer to join their product development and support team. The Applications Engineer will interact closely with customers, particularly those in Mainland China and Taiwan, to help them achieve their R&D goals using Lumerical's industry-leading optical CAD software which runs on some of the world's largest supercomputers. In addition, Applications Engineers are a crucial resource regarding product usage and customer feedback and therefore often work closely in conjunction with the R&D and Sales and Marketing teams. Reporting to the Lead Applications Engineer, the successful applicant will be responsible for:
- Developing a thorough understanding of Lumerical's products, and providing innovative, practical and timely solutions to customers;
- Building, maintaining and enhancing Lumerical's online product knowledge base by developing and documenting new simulation methodologies to address novel and challenging R&D problems of current industrial and academic interest;
- Maintaining a part of Lumerical's online product knowledge base in simplified Chinese, in conjunction with Lumerical's Senior Scientist;
- Fielding challenging customer enquiries regarding proper product usage for advanced applications, while directing more routine questions to support materials located within Lumerical's online knowledge base;
- Working in conjunction with the software development team to test, report issues and resolve bugs within Lumerical's products, and identify promising areas for future development through interaction with Lumerical's customer base;
- Assisting the business development team with creating new application notes and white papers that explain how Lumerical's products can be best utilized in state-of-the-art application areas; and
- Very occasional on-site training that requires travel.
Qualifications
The candidate will possess the following qualifications and experience:
- An undergraduate degree in Engineering Physics, Physics or Engineering with a record of excellent academic achievement;
- Demonstrated proficiency with technical writing and spoken communications as appropriate for a professional services firm;
- Demonstrated proficiency in spoken Mandarin and written simplified Chinese, as well as written and spoken English; and
- A solid working knowledge of both Windows and Linux operating systems, with some computer programming experience (with C++ or MATLAB, or another programming language).
Any of the following additional qualifications would be considered an asset:
- Experience with the field of guided- and/or free-space wave optics; and
- Additional spoken and written language skills, particularly written traditional Chinese, spoken Cantonese, spoken or written Korean, and spoken or written Japanese.
The ideal candidate is a self-starter, able to operate both independently and as part of a tightly-knit team on a variety of projects within a fast-paced and dynamic environment. As one of the primary intermediaries that exist between Lumerical and their customers, the ideal candidate will have excellent interpersonal skills, a keen interest in physics, and a desire to apply proven technical skills to help solve the R&D problems currently faced by leading technology firms around the world.
Interested parties are encouraged to email an electronic copy of their cover letter, highlighting salary expectations, and resume to hr@lumerical.com.
Customer Service Representative
Location: Vancouver, BC, Canada
Start date: Negotiable
Application closing date: February 15th, 2010
Lumerical Solutions is a Vancouver-based provider of high-performance computer-aided engineering software. Our software solutions are licensed by Global Fortune 500 technology firms in North America, Europe, and Asia who are working to develop next-generation optical components and devices in the solid-state lighting, semiconductor manufacturing, optical data storage, imaging, biomedical, and materials science industries. As a rapidly-growing technology firm with a focus on creating long-lasting impact, Lumerical offers a compelling environment for individuals to grow their career:
- Our growing entrepreneurial organization empowers our people to profoundly impact the direction of their own career and the direction of the company itself;
- Commitment to our people and their family is acknowledged through a comprehensive benefits package, and generous workplace flexibility that enables individuals to pursue other interests outside of core hours and enjoy Vancouver - a city routinely placed in the top 3 places to live in the world;
- Ethical practices and respect for our communities renders Lumerical a company one can be proud to help build; and
- Lumerical's bonus plan presents a tangible way in which contributions and innovations of all team members towards building a world-class company are recognized and celebrated.
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In August 2008, Lumerical was named as a finalist in the Red Herring Canada Top 50 as one of the most innovative and promising private technology companies in Canada.
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The Opportunity
Lumerical is seeking a Customer Service Representative to join the sales and marketing team. The Customer Service Representative is an integral team member responsible for assisting the customer from their first expression of interest in our products through to their submission of a purchase order to our order fulfillment group. As a key conduit between Lumerical and its customers, the Customer Service Representative helps customers find solutions quickly to the problems they encounter, and supports the activities of Lumerical's internal sales and marketing staff. Reporting to the Director of Sales, the successful applicant will be responsible for:
- Communicating professionally with customers via telephone, fax and email such that customer issues are resolved in an expedient and satisfactory fashion;
- Taking ownership of issues faced by customers, and seeking solutions on their behalf, by working in conjunction with Lumerical's technical support, order fulfillment, and sales groups;
- Collecting and presenting information pertaining to customer requirements and providing this input to Lumerical's marketing group and other relevant stakeholders;
- Preparing and executing quotations for customers where license price and quantities are known and standard terms and conditions apply;
- Communicating with our channel partners and strategic partners regarding sales queries, marketing opportunities, and other customer issues; and
- Analyzing and communicating sales performance indicators and upcoming renewals to our internal sales team and channel partners.
Qualifications
The candidate will possess the following qualifications and experience:
- A certificate or diploma in marketing or general business studies;
- Interpersonal skills required to sustain a high level of interdepartmental communication in a dynamic and growing organization;
- Effective organizational and time management skills with the ability to work independently;
- Demonstrated knowledge of personal computers, Microsoft office and internet applications; and
- Excellent verbal and written communication skills.
Any of the following additional qualifications would be considered an asset:
- Professional sales and especially inside sales experience;
- Knowledge of customer relationship marketing;
- Customer feedback form and survey design;
- Additional spoken/written language skills beyond English; and
- Prior experience working in a customer-facing role.
The ideal candidate is a self-starter, able to operate both independently and as part of a tightly-knit team on a variety of projects within a fast-paced and dynamic environment. They will have a desire to improve the way in which their responsibilities are met so as to deliver best-in-class service to the customer by adopting innovative approaches. As one of the primary intermediaries that exist between Lumerical and their customers, excellent interpersonal skills are necessary.
Interested parties are encouraged to email an electronic copy of their cover letter highlighting salary expectations, an official transcript from an accredited post-secondary institution, and resume to hr@lumerical.com.
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