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Careers
Looking to jump-start your career?
Create long-lasting impact?
Be part of a rapidly-growing organization?
At Lumerical, we are always looking for talented and ambitious individuals
to join our growing entrepreneurial-minded team.
We encourage you to explore the current opportunities below and contact
hr@lumerical.com with any questions you may have.
Customer Service Representative
Customer Service Representative
Location: Vancouver, BC, Canada
Start date: Negotiable
Application closing date: Closed
Lumerical Solutions is a Vancouver-based provider of high-performance computer-aided engineering software. Our software solutions are licensed by Global Fortune 500 technology firms in North America, Europe, and Asia who are working to develop next-generation optical components and devices in the solid-state lighting, semiconductor manufacturing, optical data storage, imaging, biomedical, and materials science industries. As a rapidly-growing technology firm with a focus on creating long-lasting impact, Lumerical offers a compelling environment for individuals to grow their career:
- Our growing entrepreneurial organization empowers our people to profoundly impact the direction of their own career and the direction of the company itself;
- Commitment to our people and their family is acknowledged through a comprehensive benefits package, and generous workplace flexibility that enables individuals to pursue other interests outside of core hours and enjoy Vancouver - a city routinely placed in the top 3 places to live in the world;
- Ethical practices and respect for our communities renders Lumerical a company one can be proud to help build; and
- Lumerical's bonus plan presents a tangible way in which contributions and innovations of all team members towards building a world-class company are recognized and celebrated.
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In August 2008, Lumerical was named as a finalist in the Red Herring Canada Top 50 as one of the most innovative and promising private technology companies in Canada.
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The Opportunity
Lumerical is seeking a Customer Service Representative to join the sales and marketing team. The Customer Service Representative is an integral team member responsible for assisting the customer from their first expression of interest in our products through to their submission of a purchase order to our order fulfillment group. As a key conduit between Lumerical and its customers, the Customer Service Representative helps customers find solutions quickly to the problems they encounter, and supports the activities of Lumerical's internal sales and marketing staff. Reporting to the Director of Sales, the successful applicant will be responsible for:
- Communicating professionally with customers via telephone, fax and email such that customer issues are resolved in an expedient and satisfactory fashion;
- Taking ownership of issues faced by customers, and seeking solutions on their behalf, by working in conjunction with Lumerical's technical support, order fulfillment, and sales groups;
- Collecting and presenting information pertaining to customer requirements and providing this input to Lumerical's marketing group and other relevant stakeholders;
- Preparing and executing quotations for customers where license price and quantities are known and standard terms and conditions apply;
- Communicating with our channel partners and strategic partners regarding sales queries, marketing opportunities, and other customer issues; and
- Analyzing and communicating sales performance indicators and upcoming renewals to our internal sales team and channel partners.
Qualifications
The candidate will possess the following qualifications and experience:
- A certificate or diploma in marketing or general business studies;
- Interpersonal skills required to sustain a high level of interdepartmental communication in a dynamic and growing organization;
- Effective organizational and time management skills with the ability to work independently;
- Demonstrated knowledge of personal computers, Microsoft office and internet applications; and
- Excellent verbal and written communication skills.
Any of the following additional qualifications would be considered an asset:
- Professional sales and especially inside sales experience;
- Knowledge of customer relationship marketing;
- Customer feedback form and survey design;
- Additional spoken/written language skills beyond English; and
- Prior experience working in a customer-facing role.
The ideal candidate is a self-starter, able to operate both independently and as part of a tightly-knit team on a variety of projects within a fast-paced and dynamic environment. They will have a desire to improve the way in which their responsibilities are met so as to deliver best-in-class service to the customer by adopting innovative approaches. As one of the primary intermediaries that exist between Lumerical and their customers, excellent interpersonal skills are necessary.
Interested parties are encouraged to email an electronic copy of their cover letter highlighting salary expectations, an official transcript from an accredited post-secondary institution, and resume to hr@lumerical.com.
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