Support Center


Our attentive product experts and support specialists make us the preferred full service R&D solution partner in the industry

Technical Support

Evaluations, CUE, and Community Licenses

Need help with Lumerical products?

Get support via our Knowledge Exchange (KX). The KX is a forum-based user community attended by our Application Engineers that allows you to:

  • Post questions related to your work with Lumerical products;
  • Search answered questions posted by other Lumerical users;
  • Share your ideas with the growing community of Lumerical users, and participate in professional discussions.
Lumerical Knowledge Exchange

Premium Licenses

Are you a designated user with a premium support account?

Get support via the Knowledge Exchange or use your registered email address to directly contact our support specialists by sending your case to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Technical support is provided in English, Chinese, and Korean languages.

Lumerical Knowledge Exchange This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Not sure which support plan you currently hold? Review Section 8 of the license agreement.

Interested in becoming premium support user? Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

Resources

KB

New to Lumerical products or looking for resources to help in building your simulations?

Explore Lumerical's online Knowledge Base for in-depth product documentation, application notes, examples to get you started, upgrade guides, release notes, and more.

Explore KB Learn Scripting Get Started
Optical Applications Electrical Applications Thermal Applications
Circuit Applications

KX

Need help with Lumerical products?

Find hundreds of resolved topics or start your own discussion via the Knowledge Exchange. The KX is a forum-based user community attended by our Application Engineers that allows you to:

  • Post questions related to your work with Lumerical products;
  • Search answered questions posted by other Lumerical users;
  • Share your ideas with the growing community of Lumerical users, and participate in professional discussions.
Lumerical Knowledge Exchange

Videos

Use Lumerical's video library to guide you through product or application specific examples

Lumerical’s video page complements the Knowledge Base in providing training and advanced simulation tips. The videos focus on specific solvers or application areas and enable you to quickly move on to building your own simulations. The main categories include:

  • Product overview
  • Applications:
    • Nanophotonic Devices
    • Photonic Integrated Circuits (PIC)
    • CMOS
    • OLEDs
    • Solar Cells
    • Heat Assisted Magnetic Recording (HAMR)
    • Nonlinear simulations
  • Detailed multi-day training
Lumerical Video Library

 

Getting Started

Getting Started Examples

New to Lumerical and need help to build your first simulation?

Use our step-by-step tutorials for each solver to learn how to build basic structures, setup the simulation region, and use monitors for recoding and plotting the results.

Getting Started

Installation Manual

Need help with installing Lumerical products and license manager on your system?

Use our online installation manual to guide you through the installation process and to set up your Lumerical licenses.

Installation Manual

 

 
Download 30 Day Evaluation
Get Started Now!
Knowledge Base Technical Resources
Knowledge Base
Knowledge Exchange Lumerical Community
Knowledge Exchange

Questions?


E: info@lumerical.com
T: 1.604.733.9006 x100

Find a Local Representative

"[Lumerical's] technical
support is
second to none."
E. Chow, Agilent